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If you place an order over €20 that includes a plant, you only pay €2.95 shipping with us! Please note that a small surcharge of €4.95 applies for XL plants. This way, you’ll never be surprised during the ordering process. For shipping to Belgium, Germany, and the Netherlands, additional costs apply, which will be shown at checkout!

Your order will be delivered as quickly as possible, with an estimated delivery time of 1-5 working days. We always aim for the fastest delivery. Plants ordered on Saturday and Sunday will be delivered on Tuesday. If a product has a longer delivery time, this will always be stated in the product description. We do everything we can to deliver your plant(s) on time. However, in rare cases, delivery may be delayed due to unforeseen circumstances.

Please note that you will receive multiple packages. Each plant comes in its own box and may come from a different grower. The delivery time per plant may vary, but most plants will arrive within 1-4 working days.

It is possible to provide a different delivery address if you want to give our plants as a gift. The invoice will not be included. This way, the recipient will not see the value of your order. You can specify this during the ordering process.

Do you live in the Westland area or nearby? Then you can also pick up your plant order at our nursery. Please contact us at info@florafy.eu or 06-86863976 to arrange this. Additionally, it is possible to pick up your order yourself at one of the 2,000 DPD pickup points. There is always one near you, whether it’s a supermarket, Primera, Bruna, post office, or one of the other participating stores. The cost for this is €2.50.

Plants are delicate products. We handle plants, especially orchids, with the utmost care when packing and shipping. We use specially designed packaging that keeps the plant securely in place, ensuring your order arrives safely.

Is something wrong with your plant? How unfortunate! It could be that the plant is in the wrong spot or not receiving the proper care. Please send us a photo of your plant. In most cases, we can give you a great tip to help your plant recover completely. Has your plant died? Unfortunately, we cannot offer a warranty on your purchase in this case, as the care cannot be monitored. However, we can send you a unique discount code so you can order a new plant that might suit you better.

Unfortunately, it is not possible to return flowers and plants. Since we work with living products, we cannot guarantee that the quality will be maintained if these products are sent back. We want our green friends to always stay in top condition!

In the Netherlands, Belgium, Germany, France, and Austria, we have positive experience with shipping our products. For delivery to other countries, we do not have a clear view of the conditions under which our products are delivered. We want to ensure that our products arrive in perfect condition, which is why we currently do not deliver to other countries.

It is possible to order pots and other extras without a plant. Shipping costs will still apply.

You can send complaints to us by email at: info@florafy.eu. We will always get in touch with you in response.

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With various Florafy promotions, you receive a discount code. When you enter this code at checkout, the discount is automatically applied. Please note: when using a discount code, the minimum order value must be €10 after applying the discount code. If a product is already on sale, the discount code is not valid unless otherwise stated.

After every order, you will receive an email from WebWinkelkeur, an independent platform. This allows you to easily share your experience with just a few clicks.