Frequently Asked Questions

For orders over €50 in the Netherlands, you pay no shipping costs – free home delivery! For orders under €50, we charge €6.95 for shipping. Shipping costs to other European countries may vary. The exact shipping costs for your country are always clearly displayed during checkout, so you’ll never be caught by surprise.

Your order will be delivered as soon as possible, with a delivery time of 1-5 working days. We always aim for the fastest possible delivery. Plants ordered on Saturday and Sunday will be delivered on Tuesday. If a product has a longer delivery time, this will always be stated in the product description.

Please note that you will receive multiple packages. Each plant comes in its own box and may come from a different grower. The delivery time per plant may vary, but most plants will arrive within 1-4 business days.

It is possible to provide a different delivery address if you want to give our plants as a gift. The invoice will not be included. This way, the recipient will not see the value of your order. You can specify this during the ordering process.

Do you live in the Westland area or nearby? Then you can also pick up your plant order at our nursery. Please contact us at: info@florafy.eu. Additionally, it is also possible to collect your order yourself at one of the 2,000 DPD pickup points. There is always one near you, whether it’s a supermarket, Primera, Bruna, post office, or one of the other participating stores.

Plants are delicate products. We handle plants, especially orchids, with the utmost care when packing and shipping. We use specially designed packaging that keeps the plant securely in place, ensuring your order arrives safely.

Yes, we deliver throughout Europe! Whether you live in Belgium, Germany, France, Italy, Spain, or any other European country – we ship our high-quality artificial plants directly to your address. Shipping costs vary by country and are clearly shown during the checkout process. This way, you know exactly what you’re paying before completing your order.

With various Florafy promotions, you receive a discount code. When you enter this code at checkout, the discount is automatically applied. Please note: when using a discount code, the minimum order value must be €10 after the discount is applied. If a product is already on sale, the discount code is not valid unless otherwise stated.

It is possible to order pots and other extras without a plant. Shipping costs will still apply.

Is something wrong with your plant? How unfortunate! It could be that the plant is in the wrong spot or not receiving the proper care. Please send us a photo of your plant. In most cases, we can give you a great tip to help your plant recover completely.

Has your plant died? Unfortunately, we cannot offer a guarantee on your purchase in this case, as the care cannot be monitored. However, we can send you a unique discount code so you can order a new plant that might suit you better.

Unfortunately, it is not possible to return flowers and plants. Since we work with living products, we cannot guarantee that the quality will be maintained if these products are sent back. We want our green friends to always stay in top condition!

There is no strict minimum order quantity. For business discounts, we offer attractive tiered pricing starting from 10 pieces. Contact us for a customized quote.

Contact us through our contact form or visit our showroom in Naaldwijk. We are happy to help you find the best solution for your space.

Yes, for business customers we offer payment by invoice. We are happy to discuss the payment terms that best suit your company.

Most products are available for immediate delivery. For larger projects, we tailor the schedule to your needs. Contact us for specific delivery times.

Of course! Visit our 200m² showroom in Naaldwijk where you can see and feel more than 500 artificial plants in real life. We recommend making an appointment for personalized advice.

The dimensions of each product are listed in the product description on the product page. Missing this information or have specific questions about the size? Feel free to contact us at info@florafy.eu.

Our artificial plants are timeless and versatile in design. They fit perfectly with modern interiors thanks to their sleek look and neutral colors. Whether you love minimalism, Scandinavian design, or industrial style – our collection offers the perfect match for every interior.

Artificial plants are extremely low maintenance! They don’t need water, sunlight, or nutrients. To keep them looking fresh, simply dust them occasionally with a soft cloth or a feather duster. For stubborn dirt, you can use lukewarm water with a mild cleaning agent. Some artificial plants are even suitable for outdoor use – this is indicated on the product.

Our artificial plants are of high quality and look stunningly realistic. We use lifelike colors, textures, and shapes that are almost indistinguishable from real ones. Many customers say their guests often ask if they are real plants!

Artificial plants are flexible in placement because they don’t need sunlight. You can also place them in dark spots where real plants wouldn’t survive, like in the hallway, bathroom, or a corner without windows. For the best effect: place them at eye level, near a light source for extra depth, or in groups for a lush look.

Most artificial plants are designed for indoor use. However, we also have a special outdoor collection made with UV-resistant materials that withstand sunlight and weather conditions. These products are specially marked in our webshop. For outdoor use, we always recommend choosing from this outdoor-specific collection.

All artificial plants are carefully packed in sturdy boxes to ensure they arrive in perfect condition. Depending on the size, protective materials are used to safeguard leaves and branches during transport. Upon arrival, you just need to unpack the plant and, if needed, adjust the branches or leaves a little.

You can contact us in several ways:

• Email: info@florafy.eu
• Visit address: De Bruidsbogerd 3, 2671 DK Naaldwijk

Our customer service is available on weekdays from 9:00 AM to 5:00 PM.

You can send complaints to us by email at: info@florafy.eu. We will always get in touch with you following this.

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After every order, you will receive an email from WebWinkelkeur, an independent platform. This allows you to easily share your experience with just a few clicks.

All the details on how to pack and send your new green friend can be found on our page: Shipping & Returns

Yes! We offer special business benefits such as volume discounts, invoice payment, and personalized advice. Ordering for an office, restaurant, or hotel? Check out our business advantages