Shipping

Your new artificial plants are sent with the utmost care and love directly from our warehouse to your address. We want you to enjoy your green addition as soon as possible, so we ensure your order is delivered within a few working days, neatly to your front door on the ground floor.

Because we understand how important it is that your artificial plants arrive in perfect condition, we have designed our own boxes. These boxes are custom-made with an inner structure to ensure your artificial plants are held firmly and cannot move during transport. This keeps them well protected and arriving in top condition. For larger artificial plants, we use an external courier who ensures the package is transported upright, so everything stays nicely in place. And for the really large artificial plants and trees, we use pallet transport to make sure these also arrive at your home in perfect condition.

Although we work with an external courier, unfortunately, we cannot bring orders inside or transport them to the garden.

Return Policy

We strive to make you happy with your new purchase at Florafy. However, sometimes something might not be exactly as you wished. That’s why you get 30 days to decide and returns are completely free. Here’s how our return policy works!

Returning Artificial Plants

Unlike real plants, you can simply return our artificial plants! You have 30 days after delivery to register your return, and it won’t cost you a thing. Make sure the artificial plant is unused and in its original condition so we can make someone else happy with it. This is one of the benefits of artificial plants – you can try them risk-free in your space!

Ordered Something Else? No Problem!

If you ordered another item, such as a pot, basket, or accessory, and want to return it, that’s of course possible! You have 30 days after delivery of the product to register your return, again with no return costs. Make sure the item is unused and in its original condition so we can make someone else happy with it.

Problems with Delivery

Occasionally, something might go wrong during transport. Did your order arrive damaged or did you receive the wrong item? Please let us know as soon as possible! We will ensure you get a suitable solution, whether that’s a replacement item or a refund. Please contact our customer service within 4 working days at info@florafy.eu and include your order number and, if possible, a photo of the issue. We will make sure it is resolved quickly!

How to Return an Item

Returning is free as long as you use the return route we provide. Follow the steps below to ensure your return goes smoothly:

• Register your return within 30 days of receipt via our online form. You will receive the return instructions and the return label that match your shipment by email.
• Carefully pack the items you want to return in the original packaging (or another sturdy box) and include a note with your order number. This way, we immediately know the return is from you.
• Take the package with our return label to your nearest drop-off point. The return address is:
Florafy De Bruidsbogerd 3 2671 DK Naaldwijk Netherlands Note: Please don’t send anything back unpaid or at your own expense – only returns using the route we provide are free of charge. These instructions apply to sealed packages. If your order is delivered in an open box or on a pallet, we arrange and pay for the collection; just contact us at info@florafy.eu.

Return Conditions

• You can register your return within 30 days of receiving your order, including artificial plants.
• Returning is free when you use the return route we provide. Do pack the parcel well, so everything reaches us in one piece.
• Preferably return items in one shipment so we can process your return quickly.
• Include a note with your order number in the return package so we can identify who the return is from.
• You may inspect and assess the item as you would in a shop. If further use or damage reduces its value, we may charge for that loss in value.
• Once we have received your return, we will refund the purchase amount to your account within 3 working days.
• If you received a wrong or damaged item, please contact us as soon as possible, and we will resolve it for you!

Refunds

Once your return package has arrived with us, we aim to process it as quickly as possible. You can expect this to happen within 1-5 working days. We understand that waiting for your refund can be frustrating, so we do our best to make this process as smooth as possible.

After processing your return, the refund amount will be returned within 1-5 working days to the same payment method you used for the original purchase. This means you will see the amount back in your account or payment app, depending on the payment method you chose.

Exchanges

Unfortunately, we currently do not offer the option to exchange items. Would you like a different variant or color? Please feel free to place a new order. Note: if you used a discount code, it cannot be applied again. But don’t worry, we regularly have new promotions, so keep an eye on our website!

Complaints? We’re happy to help!

Of course, we want you to be satisfied with your purchase. Do you have a complaint or comment? Send us an email at info@florafy.eu. Our team is ready to assist you!

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Always High-Quality Artificial Plants & Safely Delivered to You

Right of Withdrawal & Withdrawal Form

As a consumer, you have the legal right to withdraw your order within 14 days after receipt, without giving any reason. On top of that, Florafy voluntarily offers you 30 days of free returns; your statutory 14-day right of withdrawal remains entirely unaffected. The fastest way to arrange either is via our online withdrawal form. You will then receive a confirmation by email.